Career Opportunity – Desktop Support Engineer at BYD Pakistan (Mega Motor Co)
Company Name: BYD Pakistan (Mega Motor Co)
Position Title: Desktop Support Engineer
Location: Lahore, Pakistan
Industry: Automotive / Information Technology
Employment Type: Full-Time
Official Website: https://byd-mega.com/
Apply Link: talent@byd-mega.com
Job and Company Description
BYD Pakistan, operated under Mega Motor Co, stands as one of the emerging names in the automotive and technology industry of Pakistan. Known globally for its innovation in electric vehicles and renewable energy solutions, BYD (Build Your Dreams) has been redefining mobility and energy systems for over two decades. The company’s mission is to drive technological change and sustainability through cutting-edge engineering, intelligent systems, and eco-friendly transportation.
In Pakistan, Mega Motor Co serves as the official partner of BYD, committed to transforming the local automobile market with a focus on electric and hybrid vehicle technologies. The company’s expansion into Pakistan represents a bold step toward building an environmentally responsible future while creating new career opportunities in the automotive, engineering, and IT sectors.
With its state-of-the-art facilities, technical expertise, and customer-oriented services, BYD Pakistan is rapidly becoming a name associated with reliability, progress, and innovation. As part of its continued growth, the company is now seeking a Desktop Support Engineer to strengthen its IT department in Lahore. This role plays a crucial part in maintaining a smooth and efficient IT infrastructure, ensuring that the company’s employees can operate seamlessly across various systems and devices.
The position demands not just technical expertise but also excellent communication, problem-solving skills, and a proactive mindset. The selected candidate will serve as a key contributor to the IT team, offering support to both in-house and remote users. BYD Pakistan values professionals who are self-motivated, organized, and eager to grow within a technologically driven environment.
Company Introduction
BYD (Build Your Dreams) was founded in 1995 and has grown into a global powerhouse in electric vehicles, renewable energy, and electronic innovation. Headquartered in Shenzhen, China, BYD operates across more than 50 countries and has over 250,000 employees worldwide. The company’s vision centers around sustainability and innovation, particularly in reducing carbon emissions through electric mobility and renewable energy solutions.
In Pakistan, Mega Motor Co brings the BYD legacy to life by introducing advanced electric vehicles and promoting modern mobility solutions. The organization’s entry into the Pakistani market is a sign of the country’s shift toward green technology and a sustainable future. The company is not only focused on selling vehicles but also on developing infrastructure, after-sales service systems, and technology-driven operational models.
The IT department at BYD Pakistan – Mega Motor Co plays a vital role in supporting every function of the organization. From digital communication and system security to data management and networking, IT is the backbone of the company’s day-to-day operations. The Desktop Support Engineer will join a talented team of IT professionals who are dedicated to maintaining operational excellence across all departments.
BYD Pakistan offers an environment that encourages professional growth, creativity, and technical mastery. The company’s culture is built on mutual respect, collaboration, and continuous learning. Every employee is seen as a valuable contributor to the company’s mission to revolutionize mobility in Pakistan through innovative technology.
As part of a globally recognized organization, the selected candidate will have access to international standards, tools, and exposure, which will enhance both technical and interpersonal skills. The opportunity to work with BYD Pakistan is not just a job but a chance to be part of a forward-looking team that aims to build a cleaner, smarter future.
Job Description
The Desktop Support Engineer at BYD Pakistan (Mega Motor Co) will be responsible for providing comprehensive technical assistance and ensuring the reliability and efficiency of the organization’s IT systems. This position requires a blend of technical proficiency, customer service orientation, and attention to detail to maintain a smooth workflow across the organization.
Primary Responsibilities
The primary duties of the Desktop Support Engineer include troubleshooting, maintaining, and upgrading desktops, laptops, and peripheral devices such as printers, scanners, and projectors. The engineer will manage service desk requests, providing timely and effective solutions to IT issues faced by employees across various departments.
They will also assist in the installation and configuration of operating systems, software applications, and security updates, ensuring that every device operates under company policies and data protection protocols. The role involves both on-site and remote support, which means the candidate must be adept at managing hybrid work environments.
System and Hardware Management
The Desktop Support Engineer will handle the setup and maintenance of IT equipment, ensuring that all systems remain in optimal condition. This includes assembling hardware, installing software, and verifying compatibility between various devices and systems. The engineer will perform routine inspections, identify hardware faults, and coordinate repairs or replacements when necessary.
In addition to physical maintenance, the engineer will ensure that system configurations adhere to company policies and cybersecurity standards. This includes installing antivirus software, monitoring network connections, and ensuring that users operate within a secure digital environment.
Network Support
The role requires a working knowledge of basic networking concepts, including LAN, Wi-Fi, and VPN configurations. The engineer will be expected to resolve connectivity issues, configure routers and switches when needed, and collaborate with network administrators to ensure uninterrupted service across the office.
They will also assist in managing user access and authentication through domain or cloud-based systems such as Microsoft Active Directory or Google Workspace.
User Support and Documentation
A critical part of this position involves direct communication with employees who encounter IT issues. The engineer will respond promptly to service tickets, explain solutions clearly and professionally, and maintain a positive attitude even under pressure.
Additionally, accurate documentation is vital. The engineer must log incidents, track recurring issues, and maintain records of IT assets, warranties, and software licenses. Detailed documentation ensures transparency and helps the IT team streamline its support process.
Collaboration and Professional Growth
As a part of the IT department, the Desktop Support Engineer will collaborate with system administrators, network engineers, and cybersecurity personnel to resolve complex issues. This role also offers opportunities for skill development and advancement into higher-level IT positions.
BYD Pakistan values initiative and encourages employees to stay updated with emerging technologies. The engineer will have opportunities to learn about BYD’s global IT infrastructure, automation systems, and the integration of digital tools in the automotive industry.
Eligibility Criteria
The ideal candidate for the Desktop Support Engineer role should possess both the technical qualifications and personal attributes that align with BYD Pakistan’s operational standards. The company emphasizes a combination of academic background, practical experience, and problem-solving ability.
Educational Qualification
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a closely related field.
- Additional certifications in hardware maintenance, networking, or IT support (such as CompTIA A+, Microsoft Certified Desktop Support Technician, or Cisco CCNA) will be an added advantage.
Professional Experience
- A minimum of 2 years of experience in a desktop or IT support role within a corporate environment.
- Proven experience in troubleshooting hardware, software, and basic networking issues.
- Familiarity with Windows operating systems, Microsoft Office applications, antivirus programs, and remote desktop tools.
Technical Skills
- Proficiency in installing, configuring, and maintaining PCs, laptops, and peripheral equipment.
- Understanding of Active Directory, user profile management, and IT asset tracking.
- Knowledge of TCP/IP networking, LAN/WAN troubleshooting, and wireless network setup.
- Ability to handle basic server connectivity, shared folder access, and VPN configuration.
- Familiarity with backup systems, imaging software, and endpoint security.
Soft Skills and Personal Attributes
- Excellent communication and interpersonal skills for interacting with non-technical users.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage multiple tasks simultaneously.
- A proactive and customer-oriented mindset.
- High level of responsibility, confidentiality, and professionalism in handling sensitive information.
Additional Requirements
- The candidate should be based in Lahore or willing to relocate.
- Flexibility to provide after-hours support in case of urgent technical issues.
- Strong teamwork and collaboration skills, especially in a fast-paced organizational environment.
BYD Pakistan (Mega Motor Co) encourages both experienced and motivated young professionals to apply. The company values individuals who are eager to learn, adaptable to change, and committed to achieving excellence in every task assigned.
Location
This position is based in Lahore, Pakistan, at the BYD Pakistan – Mega Motor Co head office. The role may require occasional travel to other offices or partner locations for system setup, maintenance, or troubleshooting tasks as needed.
Last Date
The last date to apply for the position of Desktop Support Engineer at BYD Pakistan (Mega Motor Co) is October 20, 2025.
Apply Link
Interested candidates can apply by sending their updated CVs to talent@byd-mega.com with the subject line “Application for Desktop Support Engineer.”
For further information about the company, visit the official website: https://byd-mega.com/
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