IT Technical Support

Al Madina Group, a long-established retail and trading organization in the UAE, is hiring IT Technical Support professionals to manage daily technical operations across its stores, warehouses, and offices. The role involves troubleshooting hardware and software issues, managing Windows systems, configuring devices, maintaining network connectivity, and supporting users with day-to-day technical challenges. Candidates must have a Diploma/ITI in Computer Hardware & Networking, at least two years of IT support experience, and strong knowledge of operating systems, networking, and basic cybersecurity. The position requires clear communication, problem-solving skills, and the ability to manage multiple support requests in a fast-paced retail environment.

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IT Technical Support Al Madina Group

Company Name: Al Madina Group
Position Title: IT Technical Support
Location: United Arab Emirates
Industry: Retail, Trading, Corporate Operations, IT Support
Employment Type: Full-Time
Apply Link: Send CV to careers@almadiname.com
Official Website: https://www.almadinagroupuae.com/

Job Offering Company Introduction

Al Madina Group has been a trusted and respected name in regional trade since 1971, building its identity on consistency, credibility, and a long-standing commitment to serving communities across the Middle East. Over the last five decades, Al Madina Group has grown from a modest trading entity into a large, multi-division organization known for its reliability and deep understanding of market needs. For many families, professionals, and businesses, the name Al Madina Group has become synonymous with trust, quality, and accessibility. Throughout its journey, the company has continued to respond to the evolving demands of customers by expanding its services and adopting modern business practices while maintaining the core values that shaped its foundation.

Over the years, Al Madina Group has strengthened its operational structure by developing a workforce capable of delivering consistent service across its retail network. The organization values people as its greatest asset, focusing on building long-term teams that understand the company’s philosophy. By fostering a stable and professional working environment, the group ensures that customer-facing operations run smoothly and efficiently, ultimately creating a sense of familiarity and reliability for the communities it serves. Many individuals who have interacted with the company over the years consistently recognize the brand as a dependable presence that has stood the test of time.

With expanding operations in various sectors, Al Madina Group has also invested heavily in modernizing its internal systems. Technology now plays a central role in retail, distribution, logistics, and administrative processes across the organization. This shift has opened the door for new talent, especially in the field of information technology, to support daily operations and ensure that technical issues are resolved quickly and effectively. The company’s IT infrastructure has grown to support a large workforce, numerous retail locations, warehouses, and administrative departments, each depending on stable, secure, and well-managed technology systems.

The introduction of new hardware, diverse software, digital communication channels, and data-based operations has further increased the need for trained professionals who can handle technical support with a patient, analytical, and solution-oriented approach. For Al Madina Group, hiring the right IT Technical Support professionals means improving system stability, reducing downtime, enhancing productivity, and ensuring that staff members can rely on technology without interruption. As the company continues to adapt to changing markets, technical support has become an essential part of maintaining efficiency across the organization.

Al Madina Group is also known for its strong work culture, which blends professionalism with respect for individual growth. Employees are encouraged to take responsibility, develop practical skills, and contribute to the company’s long-term goals. With a history that spans more than fifty years, the group offers stability along with exposure to real-world challenges in retail and corporate operations. These opportunities make the organization an attractive place for candidates who are serious about building a strong and stable IT career.

The company’s legacy is built not only on commercial success but also on its ability to remain adaptable. From traditional trading environments to modern retail systems, Al Madina Group has embraced changes in technology and business models while staying rooted in its core values. Its dedication to providing consistent service, maintaining trust, and improving internal systems has positioned it as a reliable employer for professionals seeking long-term career growth in a structured and supportive environment.

Today, Al Madina Group continues to expand its technical capabilities to meet the demands of a digitally connected retail ecosystem. As part of this effort, the organization is opening new positions in IT Technical Support to ensure that all technology-driven operations remain efficient, secure, and well-maintained. These new roles present a significant opportunity for skilled individuals who understand hardware, networking, software troubleshooting, and problem-solving. Joining Al Madina Group means becoming part of a legacy organization that values stability, service, and continuous improvement while preparing its workforce for the future.

Job Description

The IT Technical Support role at Al Madina Group is designed for individuals who can provide reliable assistance across a wide range of technical issues that occur in a fast-paced retail and corporate environment. Technology forms the backbone of the company’s operations, and this position ensures that the systems supporting daily work run without interruption. Whether the issue is related to hardware malfunction, software errors, networking downtime, or system configuration, the IT Technical Support team plays a central role in restoring operations and helping employees maintain productivity.

In this position, the selected candidate will handle routine troubleshooting of desktops, laptops, printers, scanners, attendance machines, network devices, and related IT equipment used across various departments. Since Al Madina Group operates multiple locations, the workload involves attending to both on-site and remote support tasks, depending on the nature of the issue. Many problems require immediate diagnosis, which makes the ability to analyze faults quickly and take decisive action an essential part of the job.

The role also involves installing and configuring operating systems such as Windows, along with essential office applications and customized software used by the company. Employees across departments depend on these systems for reporting, communication, billing, inventory management, and administration. Ensuring that systems operate smoothly requires IT Technical Support staff to carefully follow installation protocols, apply updates, perform system checks, and verify that applications run correctly after any changes.

Networking is another important area of responsibility. The company’s communication and data systems rely on stable connections, making it essential for support staff to monitor network performance, identify connectivity issues, check cables, routers, and switches, and resolve interruptions that affect multiple users. A basic but strong understanding of network architecture is required to diagnose slowdowns, connection drops, or configuration errors. Technical Support professionals also assist in managing shared drives, network printers, and user access across various systems.

Cybersecurity awareness is increasingly important in any organization, and Al Madina Group expects its IT Technical Support team to have a clear understanding of safe digital practices. The candidate will regularly monitor systems for suspicious activity, ensure that antivirus protection is active and updated, apply security patches, and report any anomalies to senior IT staff. The role also involves reminding employees of safe password practices and helping them recover accounts when necessary.

Technical Support personnel must also manage and track IT inventory. This includes maintaining records of devices, updating equipment logs, managing accessories and spare parts, and ensuring that faulty components are replaced promptly. As systems age and new equipment is introduced, the support team is responsible for coordinating installations and assisting in device rollouts.

Documentation is another significant part of the job. Recording issues, solutions, configurations, and system changes allows the IT department to maintain a database of technical information that helps in preventing repeated errors. Proper documentation also assists in training new staff and maintaining continuity within the department.

Because Al Madina Group values efficiency and professionalism, the role requires clear communication with employees who may not be familiar with technical terms. The ability to explain solutions in simple language and maintain a calm and patient approach is important. Support staff must also handle multiple assignments at once, prioritizing urgent requests while ensuring that all issues are resolved thoroughly.

This is a hands-on role that offers a wide range of practical exposure. As part of the job, the candidate will interact with hardware, software, networks, security systems, and operational tools. This experience helps build strong technical skills while allowing the individual to contribute directly to the company’s success. The environment is supportive but fast-paced, providing a realistic opportunity to grow as an IT professional while learning from real operational challenges.

Eligibility Criteria

To be considered for the IT Technical Support role at Al Madina Group, the candidate must have a solid foundation in computer hardware and networking. A qualification such as an ITI or Diploma in Computer Hardware and Networking is essential to ensure that the individual understands device structure, configurations, and troubleshooting methods. This technical foundation allows the candidate to handle installations, repairs, and equipment maintenance confidently.

A minimum of two years of professional experience in IT Technical Support is required. This ensures that the candidate has been exposed to real-world issues and understands the pace and expectations of an operational environment. Experience also helps the individual remain calm during system failures, manage user requests efficiently, and take practical steps to resolve problems without delay.

Knowledge of operating systems is necessary. The candidate must be comfortable installing, configuring, updating, and troubleshooting Windows-based systems. Many daily tasks require working with office productivity tools, business software, and company applications, making OS familiarity essential.

Software support skills are also required. The candidate must know how to install applications, resolve compatibility issues, fix crashes, and assist users with operational difficulties. Whether the issue is related to a billing tool, attendance system, communication platform, or inventory application, the support team must be able to diagnose and resolve the issue promptly.

Networking knowledge is a core requirement. The role involves handling routers, switches, cables, network protocols, IP configurations, and connectivity-related problems. Understanding how data flows through a network, how to identify a connectivity failure, and how to restore communication is central to achieving efficiency in daily operations.

Basic cybersecurity awareness is required as well. The candidate should understand the importance of antivirus protection, safe browsing practices, password policies, and data security controls. While advanced cybersecurity skills are not mandatory, foundational knowledge is necessary to protect the organization from common digital threats.

Analytical and problem-solving abilities are essential. Technical issues vary daily, and candidates must be able to diagnose faults logically, think clearly under pressure, and propose effective solutions. Troubleshooting requires patience, attention to detail, and the flexibility to approach each problem without assumptions.

Good communication skills are necessary because the support team interacts with employees across departments. Not all staff are familiar with technical terminology, so the ability to explain problems and solutions in simple and clear language is important. The candidate must also be able to document issues and communicate updates to senior IT personnel.

A willingness to work in a dynamic, multi-tasking environment is required. Retail environments often experience peak hours, urgent system requirements, and unexpected technical interruptions. The IT Technical Support team must be prepared to handle sudden tasks, prioritize wisely, and ensure that operations continue smoothly.