Multiple Job Openings – TEKHQS – Remote
Company Name: TEKHQS
Position Titles: Multiple Job Openings – Customer Incident Manager, Support Enablement & Operations Specialist
Location: Remote
Industry: Technology / Customer Support / Operations
Employment Type: Full-Time
Apply Link: awais.imran@tekhqs.com
Official Website: https://www.tekhqs.com
Job Offering Company Introduction
TEKHQS is a global technology solutions company committed to delivering high-quality services in customer support, operations, and IT enablement. The organization specializes in providing scalable and efficient solutions for clients across industries, including software, e-commerce, and enterprise operations. TEKHQS has earned a reputation for professionalism, operational excellence, and client-centric services.
The company operates in a fully remote setup for its Pakistan-based workforce, following U.S. timings to maintain global client alignment. TEKHQS emphasizes a culture of accountability, efficiency, and continuous improvement. Employees are encouraged to take initiative, develop professionally, and contribute meaningfully to operational processes and client satisfaction.
TEKHQS is currently expanding its team and looking for experienced professionals to fill key roles in customer management and operational support. The company values candidates who are proactive, skilled, and capable of working in a remote, fast-paced environment while maintaining high standards of service delivery.
By joining TEKHQS, employees gain exposure to international business practices, work with diverse teams, and handle real-time client operations. The organization provides opportunities for professional growth, skill enhancement, and experience with globally recognized operational standards. TEKHQS nurtures a supportive and collaborative environment that allows employees to achieve career milestones while delivering exceptional results for clients.
The current openings reflect TEKHQS’ commitment to hiring talented professionals who can bring expertise, innovative thinking, and leadership to operational and support functions. With a focus on excellence and efficiency, TEKHQS ensures that its workforce is equipped with the tools, training, and support needed to thrive in a remote work environment.
Job Description
TEKHQS is hiring for the following positions:
Customer Incident Manager
- Position Available: 1
- Experience Required: 8+ years
- Responsible for managing and resolving customer incidents efficiently.
- Coordinate with multiple teams to address technical issues and escalations.
- Monitor incident tracking systems, analyze trends, and provide actionable insights.
- Maintain strong communication with clients regarding incident updates and resolutions.
- Implement process improvements to enhance customer satisfaction and operational efficiency.
Support Enablement & Operations Specialist
- Position Available: 1
- Experience Required: 5+ years
- Assist in operational processes, ensuring smooth workflow and task completion.
- Coordinate training and enablement programs for support teams.
- Monitor performance metrics and support continuous improvement initiatives.
- Collaborate with cross-functional teams to optimize operational efficiency.
- Handle process documentation, reporting, and analysis to support leadership decisions.
Both roles require professionals capable of working independently, adhering to U.S. business timings, and maintaining high-quality output in a remote environment. TEKHQS values attention to detail, problem-solving abilities, and strong communication skills.
Eligibility Criteria
Candidates applying for TEKHQS positions must meet the following requirements:
- Education: Bachelor’s degree or equivalent in a relevant field.
- Experience:
- Customer Incident Manager: 8+ years in incident management or related operations.
- Support Enablement & Operations Specialist: 5+ years in operational support or enablement roles.
- Skills:
- Strong analytical and problem-solving capabilities.
- Excellent communication skills for client and internal team interactions.
- Familiarity with operational processes, incident management systems, and workflow tools.
- Other Requirements:
- Ability to work remotely following U.S. business timings.
- Self-motivated, proactive, and capable of handling multiple tasks efficiently.
Only candidates meeting the experience requirements and demonstrating relevant expertise will be shortlisted.
Location
Remote, Pakistan
Employees will work from home while coordinating with global teams during U.S. business hours, Monday to Friday.
Last Date
The last date to apply is September 8, 2025 (15 days from today).
How to Apply
Interested candidates can submit their resumes to:
Email: awais.imran@tekhqs.com
Official Website: https://www.tekhqs.com
Please mention the relevant job title in the subject line for proper consideration.
TEKHQS offers a dynamic remote work environment, exposure to international operations, and opportunities for experienced professionals to grow and contribute to global client success.
Stay updated with the latest Job, Internship, Scholarship, and Course opportunities right here.
Explore More Opportunities
Stay updated with the latest:
Join our community and take your engineering career to the next level.
